Privacy Policy for Mayland

1. Introduction

Welcome to Mayland ("we," "our," or "us"), operated by Sysmay Cambodia. We provide a community platform designed for users in Cambodia, featuring local social networking, small business/HR organizational management tools, and AI-assisted productivity features.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use the Mayland mobile application and related services.

2. Age Restriction (18+)

Mayland is strictly intended for individuals who are 18 years of age or older. We do not knowingly solicit, collect, or process personal data from anyone under the age of 18. If we become aware that an individual under 18 has registered an account or provided us with personal information, we will delete that data and terminate the account immediately.

3. Information We Collect

We believe in minimal data collection. We only collect information necessary to provide and secure our services:

A. Account Information

• Email Address & Password: When you create an account, we collect your email address for authentication, account recovery, and essential security notices.
• Basic Profile Data: Your chosen display name, username, and optional profile photo.

B. User-Generated Content & Community Features

• Posts & Messages: Photos, text, comments, and media that you voluntarily publish or share with your community or network on Mayland.
• Device Storage & Camera Access: Requested only when you choose to capture or upload photos/files to your posts, HR records, or profile.

C. Optional Verification Data ("Trust Points")

• To earn verified "Trust Points" within the community, users may optionally choose to submit reference documents or identification.
• Purpose: This data is used solely to verify user authenticity and prevent fraud or impersonation within the community.
• Protection: Submitted verification documents are kept strictly confidential, encrypted, and are never shared publicly or sold.

D. Small Business & HR Management Data

• If you utilize Mayland’s business or HR tools, we process organizational data that you enter (such as staff listings, internal schedules, or business records). This data is treated as private to your designated account or team.

E. AI Assistant Interactions

• Text queries or prompts submitted to our built-in AI assistant are processed transiently to deliver contextual responses. We do not use your private personal data or confidential business records to train public AI models.

F. Technical & Diagnostic Information

• Basic technical log data (such as app version, device OS version, crash logs, and IP address) collected automatically to identify performance bottlenecks and resolve bugs.

4. Payments and Financial Transactions

• No Direct Card Processing: Mayland does not collect, store, or process credit card numbers, debit card details, or banking passwords.
• Peer-to-Peer & Local QR Payments: Any community transactions, donations, or peer-to-peer exchanges use direct local payment methods (such as scanning local Cambodian KHR / Bakong or bank QR codes). These transactions take place directly between users and external banking applications. Mayland acts strictly as a communication platform and does not intermediate or process the underlying funds.

5. How We Use Your Information

We use the collected information strictly to:

• Create and maintain your user account.
• Enable community posting, social sharing, and messaging.
• Provide the HR management and AI assistant functionalities.
• Verify user authenticity through optional Trust Point submissions.
• Monitor and maintain app stability, security, and integrity.
• Enforce our Community Guidelines and Terms of Service.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We only share information in the following limited situations:

• Service Providers / Cloud Infrastructure: With trusted cloud infrastructure and hosting providers bound by strict confidentiality and data protection agreements.
• AI Processing APIs: Prompts sent to AI assistant features are transmitted securely to backend AI API endpoints solely for the purpose of generating responses.
• Legal Compliance: When required by applicable laws, legal process, or lawful requests by public authorities in Cambodia.

7. Data Security and Retention

• Security: We employ industry-standard technical measures (including HTTPS/TLS encryption in transit and secure database storage) to protect your personal information from unauthorized access, alteration, or disclosure.
• Retention: We retain your account data for as long as your account remains active. If you delete your account, your personal data and uploaded content are permanently removed from our active databases, subject to temporary backup cycles or legal retention obligations.

8. User Rights and Account Deletion

Under Google Play and Apple App Store standards, you have full control over your personal data:

• Access and Correction: You can view and update your profile information directly within the app settings.
• Account and Data Deletion: You have the right to request the permanent deletion of your account and associated personal data at any time.

To request deletion:

• In-App: Navigate to Settings > Account > Delete Account.
• Via Web / Email: You may also request account deletion by emailing us at [email protected] with the subject line "Account Deletion Request".

Upon receiving your verified request, your account credentials, profile, Trust Point verification files, and user posts will be permanently deleted from our primary servers within 30 days.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant platform policies. When updates are published, we will revise the "Last Updated" date at the top of this document. Continued use of Mayland after changes are posted constitutes acceptance of the revised terms.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

• Organization: Sysmay Cambodia
• Email: [email protected]
• Location: Phnom Penh, Cambodia
• Website: www.mayland.com